1.1 This Privacy Notice is designed to help you understand everything you need to know about the what, why and how’s of our data gathering and processing operations, and what your legal rights are.
1.2 We hope you’ll take some time to read this document; we’ve tried to keep it all as simple as possible and we will keep you informed if there are any changes to the way we process your personal data in the future, before making them.
1.3 Wound Doc takes its responsibility of protecting your data very seriously and we do advise you get to know our practices – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us using any of the details below.
2. Who we are
2.1 We are Wound Doc, a sole trader in England. In this document Wound Doc will sometimes be referred to as “we”.
3. Collecting personal data
3.1 Wound Doc will only ever ask for personal data if it is required for a specific purpose; with that in mind we have created a full list of all the kinds of personal data that we may ask you to provide in order to achieve those purposes. The kinds of personal data we may collect are:
|Data subjects:||Data categories:|
|Client / Customer||Name, address, telephone, email, bank details, job title|
|Patient||NHS number, DOB, gender, medical information|
|District nurses||Name, email, telephone|
4. Why do we collect your personal data
4.1 We will use personal data firstly to fulfil any contractual obligations that exist between us and yourself; where we request personal data be provided to meet the terms of any such contract you will be required to provide the relevant personal data, or we will not be able to deliver the goods and/or services you want. In such cases the lawful basis of us processing the personal data is that it is necessary for the performance of a contract.
4.2 We may also process your personal data in accordance with our legitimate business interests; this is on the considered measure that we need the personal data to achieve the various purposes and that it could be reasonable for an individual to expect their data to be used for those purposes.
4.3 Our data processing activities conducted on the lawful basis of ‘legitimate interests’ are:
4.4 We may also process your personal data in order for Wound Doc to comply with our various legal obligations; this might include:
4.5 Where we process special categories of personal data, other than where we have your consent to do so we shall be processing this data on one or more of the following lawful basis:
5. Disclosing personal data
5.1 In order to achieve the above stated purposes for which we process your personal data, we may need to share your personal data with various third-party service providers who act as data processors.
5.2 We may share your personal data with third party organisations acting as data controllers or with specific individuals, groups or other organisations who act as neither data controllers nor data processors, but only where we are either legally require to do so by law or where doing so is necessary to achieve the intended stated purpose of processing the data
5.3 In the event that we sell or reorganise our business, or if otherwise required by law or by an authorised regulator, we may transfer your personal data as a part of the general business data to the relevant parties.
6. Where is my data going to be stored
6.1 Wound Doc will not transfer your personal data to any country outside the European Union (EU) other than those that have been granted an adequacy decision under the General Data Protection Regulation (GDPR).
6.2 We may be required to transfer your personal data to organisations who intend to transfer the data outside the EU. Where such transfers of data take place, we shall ensure that contracts are in place between the parties involved that ensure the recipient organisation has a suitable standard of data protection in place
7. How long will we keep your data for?
7.1 We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered, in line with this privacy notice.
7.2 For determining when personal data should be erased we shall take into consideration the amount of and sensitivity of the personal data we have, the amount of harm that could be caused by a data breach, the benefits of the purposes the data is being used for and any legal requirements that we are bound to.
7.3 You may request that we erase your personal data an anytime, though in cases where there is a remaining relevant or legal reason why we are required to keep the data we may opt to restrict the amount of processing being conducted to what is absolute necessary in line with your legal rights in order to minimise the impact the processing will have.
8. Your rights our responsibility
8.1 There are several rights granted to you immediately upon providing us with your personal information; some of these are mentioned above. We’d like you to know that at Wound Doc we take your rights as a Natural Person seriously and will always conduct ourselves in a way that is considerate of our responsibility to serve your legal rights.
9. You have the Right of Access
9.1 This grants you the right to confirm whether or not your personal data is being processed, and to be provided with relevant details of what those processing operations are and what personal data of yours is being processed.
9.2 If you would like access to the personal data we have about you, we ask that you contact us by using any of the details below.
10. The Right to Rectification
10.1 This one is straight forward; if you notice that the data we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.
11. The Right to Objection
11.1 The right to object is a basic freedom all democracies enjoy. If you wish to object to the way we use, or have used, your personal data you may do so freely.
12. The Right to Portability
12.1 This is a legal right afforded to you that states we must pass on all the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.
13. The Right to Complain
13.1 We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Wound Doc to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113, or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns
15 What are cookies
15.1 Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
16.1 When you use and access the Service, we may place a few cookies files in your web browser.
16.3 We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
16.4 Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
17. Third-party cookies
17.1 In addition to our own cookies, we may also use various third-parties’ cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
18. What are your choices regarding cookies
18.2 Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
19. Where can you find more information about cookies
19.1 You can learn more about cookies and the following third-party websites:
20. Data protection registration
20.1 We are registered as data controller with the UK Information Commissioner’s Office. Our data protection registration number is ZA438797.
Our contact details
If you wish to get in touch with Wound Doc please do so with any of the following contact details:
Phone: 07932 737 420